Korean smartphone maker, Samsung released a statement, Friday morning saying it will be stopping the sales of its Galaxy Note7 phablet and is recalling units already sold.
This is following reports on social media by users that the smartphone caught fire while charging.
From youtube videos of burnt Samsung Note7 devices, to images shared on Asia social networks, as reported by BBC News, there are about 35 instances of battery cell issues discovered so far.
Whether this phablet has already been shipped to its Nigeria office is what we can not ascertain as of this moment, considering the phone was just released this week.
The company has said it will “voluntarily replace” all customers’ devices with a new one.
Below is the full statement by Samsung on the matter:
Samsung is committed to producing the highest quality products and we take every incident report from our valued customers very seriously. In response to recently reported cases of the new Galaxy Note7, we conducted a thorough investigation and found a battery cell issue.
To date (as of September 1) there have been 35 cases that have been reported globally and we are currently conducting a thorough inspection with our suppliers to identify possible affected batteries in the market. However, because our customers’ safety is an absolute priority at Samsung, we have stopped sales of the Galaxy Note7.
For customers who already have Galaxy Note7 devices, we will voluntarily replace their current device with a new one over the coming weeks.
We acknowledge the inconvenience this may cause in the market but this is to ensure that Samsung continues to deliver the highest quality products to our customers. We are working closely with our partners to ensure the replacement experience is as convenient and efficient as possible.